Should one call out bad behaviour on social media?
The Peak team shares their perspectives.
by The Peak Team /
March 22, 2019
The Peak team shares their view on whether it’s justified to publicly shame someone on social media.
Especially for businesses with a bad attitude. I’m not seeking redress as much as I think bad customer service should not be condoned and others should be warned. But personal grievances are best left out of social media, away from the unchecked nature of vigilante justice.
Adeline Wong Sub-Editor
Denise Kok Features Editor
Nothing elicits a quicker response from a non-responsive company than a disgruntled customer sharing his misgivings on social media.
Unless all other reasonable avenues have already been exhausted. Although there’s also no denying that there’s a perverse satisfaction in watching unrepentants put to the guillotine.
Deal with the situation in person and move on. Or record the altercation as proof of your complaint to the relevant authorities. But the mob reigns on social media, and destroying a person’s career, reputation and relationships over a dispute is just not right.
Jennifer Chen Editor
Lynette Koh Watches & Fashion Editor
Because people have repeatedly shown just how ugly they can be when hiding behind their keyboards. Online mob culture should not be encouraged.