Staying on top of the game requires adaptation and evolution. For one of Thailand’s leading state-owned banks, it recognised the need to upgrade itself to serve its customers better. To revamp its legacy infrastructure to a newer and more efficient cloud-ready solution, it engaged the help of Hewlett Packard Enterprise (HPE). With HPE’s expertise, the bank’s digital transformation was seamless with minimal disruptions to its operations.

Kong-Hoe Chan, general manager of Industry Solutions and Innovation Centre, Asia Pacific Japan, shares about the future of digital transformation and what makes HPE stay ahead of its competitors.

General manager of Hewlett Packard Enterprise Kong-Hoe Chan.
General manager in Hewlett Packard Enterprise, Kong-Hoe Chan.

What do you think sets HPE apart from other cloud, data, and IT solutions providers?
We have a strong innovation team that dares to be different. We continuously strive to enable our customers to accelerate their speed of business and innovation by anticipating trends. For example, HPE has long been working on secure hybrid solutions for customers, recognising that, for most organisations, the traditional on-premises data centre is not able to fulfil all business IT requirements.

According to an article published by global technology research and consulting services firm International Data Corporation (IDC) in March this year, they have predicted that over 90 per cent of enterprises worldwide will be relying on a mix of on-premises and dedicated private clouds, multiple public clouds, and legacy platforms to meet their infrastructure needs. This further validates HPE’s ability to look into the future and set the pace in the industry with innovation in both business models and technologies.

How has HPE kept up with client demands and how does it stay on top of the competition?
HPE focusses on obsessing over our customer needs, ensuring that we understand their challenges and business objectives. Our customers are increasingly telling us that they want to transform so they can focus on their core business and outcomes, not just on the information technology that powers it.

We understand that digital transformation can not only be costly and time consuming, but can also be a risk. That is why we have invested heavily in our Innovation Labs, where customers and HPE experts collaborate to envision, design, and create unexplored areas of innovation. Customers can leverage our labs to test out the latest technology from us, ensuring that their IT investments will bring out the desired outcome.

A rack of servers in the server room.
A rack of servers in the server room.

How did HPE overcome some of the key challenges in the Thailand bank project?
Legacy transformation towards a cloud-ready core banking platform is not only a technical challenge, it also requires the bank to adopt a new operating model and build new skill sets. HPE worked closely with our systems integrator (SI) partner to define the processes, as well as develop a role-based curriculum encompassing training modules on various cloud building blocks. This was delivered by experts across HPE’s US and the APAC teams. With a lot of support from HPE in the initial phases, our SI partner and the bank’s operations team were confident enough to run and operate the cloud platform on their own.

What are HPE’s plans for the future?
We continue to be committed to help our customers unlock outcomes by helping connect all of their data, across all their edges and all their clouds, and legacy infrastructure. As we continue to drive edge-to-cloud as-a-service, we are building up more solutions to help accelerate our customers’ business.

We will offer everything in our portfolio as a service – be it high-performance computing or edge networking – by 2022 through a mix of subscription-based, pay-per-use, and as-a-service consumption models. With our strengths in Pointnext Services that advise businesses on IT strategy, and our financial services group, we have something truly unique to offer our customers.