Photo: Unsplash, Briana Tozour

Travel enthusiasts across Asia Pacific have a reason to rejoice as Collinson, the owner and operator of Priority Pass and SmartDelay, has teamed up with Visa, a global leader in digital payments, to bring a game-changing airport experience. This exciting partnership allows eligible Visa cardholders in the region to access premium airport lounges instantly in the event of flight delays or cancellations, courtesy of SmartDelay.

With flight delay statistics revealing that nearly one in five flights within Asia Pacific experiences delays of at least 15 minutes, and over 33 million travellers in the region affected by delays exceeding an hour, there is an almost immediate need to address the rising stress and anxiety that travellers face during their journeys.

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Photo: Unsplash, Benjamin Wong

Collinson’s SmartDelay steps in as the solution, offering travellers immediate benefits without the hassle of completing claim forms. When travellers are notified of a delay or cancellation, they can instantly redeem lounge access, complete with complimentary food and beverages, providing them with much-needed respite during these unexpected situations.

Collinson’s recent Asia Pacific customer engagement and loyalty research report, titled The New Rules of Engagement: Customer Expectations Revealed highlights that travellers consider lounge access the most desirable travel benefit at the airport. SmartDelay directly addresses this demand, significantly improving cardholder service by swiftly alleviating the frustration of flight delays or cancellations.

Todd Handcock, global chief commercial officer and Asia Pacific president at Collinson, expressed, “With travel across Asia finally open, there’s no better time than now to ensure that your customers are fully covered when they choose to travel. We know that flight delays and cancellations are extremely stressful, and through SmartDelay, we aim to provide an easy solution to alleviate some of the stress and give travellers a place to relax and enjoy the benefits of the airport lounge.”

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Photo: Unsplash, Goh Rhy Yan

Conor Lynch, head of consumer solutions, Asia Pacific, Visa, added, “Flight delays and cancellations are often an inevitable and frustrating aspect of travel for many consumers. This is why we are delighted to partner with Collinson — our collaboration will offer eligible Visa cardholders with the assurance that they will be well taken care of if they face flight delays or cancellations before the start of any trip.”

The collaboration between Collinson and Visa extends beyond lounges, as Collinson is actively expanding its travel experiences offerings, including restaurants, spas, sleep pods, gaming, and wellness options. Travel stress may be an unwelcome companion on your journeys, but with the Collinson-Visa partnership, relief is just a lounge visit away.