[dropcap size=small]I[/dropcap]n the face of withering competition, many companies are finding themselves scrambling to reorganise and recalibrate the way they operate. Yet change is not welcome with open arms everywhere, and what may be motivating for upper management might not translate to inspiration for middle management or entry-level staff.

Organisation change expert Jim Hemerling drops some great tips to smooth out that process, and they’re centered around one thing: placing focus on people, be it employee or customer, and their individual experiences.