SINGAPORE – The orders started rolling in just after midnight, when SIA @ Home went live. And 12 hours later, at 2pm on Monday (Oct 5), Singapore Airlines had received 57 orders for its first- and business-class meals, to be delivered to homes here.
More than half – 56 per cent to be precise – of the orders were for the first-class meals, and of all the orders, 72 per cent were for more than just the food. These customers also opted for extras such as china and glasses.
Within 30 minutes of the service going live at midnight on Oct 5, the airline had received 10 orders, said Ms Betty Wong, the airline’s divisional vice-president for in-flight services and design.
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SIA @ Home is one of three initiatives the national carrier has come up with to engage customers during the Covid-19 pandemic, which has devastated the travel industry, with passengers and planes grounded and the number of flights plunging.
The other two initiatives are a pop-up restaurant on Oct 24 and 25 aboard an A-380 aircraft parked at Changi Airport and tours of the airline’s training facilities in November. Bookings for the pop-up restaurant start on Oct 12 and bookings for tours of the training facility start on Nov 1.
Prices start at $288 for a business-class meal for two, and $448 for a first-class meal for two. These packages include wine and amenity kits – from French luxury brand Lalique for the first-class packages and Penhaligon’s for the business-class ones. The kits from British perfume house Penhaligon’s have not been launched on flights, so customers who order the business-class meals will be the first to get them, says Ms Wong.
Customers can opt to add champagne and other extras to their menus, and prices top out at $388 for the top business-class package, which includes a 14-piece set of tableware by Narumi, glasses, amenity kits, slippers, socks and eyeshades.
The meals, the very ones served aboard its flights, were designed by chefs from its international culinary panel – Georges Blanc of the three-Michelin-starred Restaurant Georges Blanc in France; Matt Moran of Aria in Australia; Yoshihiro Murata of three-Michelin-starred Kikunoi in Japan; and Sanjeev Kapoor, chef, television host and cookbook author from India.
“This is not a home delivery service,” says Ms Wong, at a preview for the media on Monday (Oct 5). “This is about an experience at home, with the wines, satay and garlic bread that people miss.”
To that end, the airline is trying to make the ordering and receiving experience as seamless as possible. A team of cabin crew concierges guide customers through their choices. Once the order is confirmed, customers are sent an e-mail containing a welcome message, a video from the chef whose meal they have chosen, a video from the sommelier who had picked the wines, and reheating and plating instructions, among other things.
The airline has also curated four different playlists which customers can listen to while they have their meals.
Incidentally, the food is delivered the way they would be on planes, on foil trays, says Mr Antony McNeil, the airline’s food and beverage director.
Airlines sometimes season their food more strongly to compensate for how the pressurised cabins and high altitude blunt people’s senses of taste and smell, but he says that new aircraft have more moisture in the air – 16 to 18 per cent humidity, compared with 12 per cent for older aircraft – so there was no need to adjust the seasoning for the food to be consumed on terra firma.
“The moisture content in the cabins is higher and sinuses don’t dry up as much,” he says.
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Thoughts on the food
Why would anybody pay hundreds of dollars to eat airplane food? I thought hard about this when I accepted the invitation to taste Singapore Airlines’ first- and business-class food, which people can now order.
It turns out that economy-class travellers like me have been missing out big time. Would I pay $288 and $448 for this food? I can think of many things to do with that money and none of those things involve airplane food.
Still, if you want a taste of the luxe life, here’s what I thought.
This article was originally published in The Straits Times.